Consumer disputes
Consumer dispute resolution
ADR Directive 2013/11/EU · Finnish Consumer Disputes regulation · Rubber Wheels Oy
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We seek to resolve any disagreement directly with you first. If you are a consumer customer and our reply is not satisfactory, the following channels are available.
1. Contact us first
hei@kumipyorat.fi — we reply within one business day. Please include your order number or your account contact.
2. Finnish Consumer Disputes Board
An impartial and free-of-charge dispute resolution body for consumers:
kuluttajariita.fi
3. Cross-border disputes (ECC-Net)
If you live in another EU country, the European Consumer Centres Network (ECC-Net) offers free help with cross-border disputes:
eccnet.eu
Updated: July 2026 · Rubber Wheels Oy (kumipyorat.fi)